Last update: February 1st at 7:05pm //

urgency

Technical Support

Having issues with our equipment? We are always ready to help! You can call us:

+370 6721669

Or contact us at:

Whatsapp Email Contact Form Facebook


Working hours: Monday – Friday, 8:00 – 20:00

Before contacting us, please check:

  1. First, review the user manual and ensure you are following all procedures correctly.
  2. Check if the batteries are fully charged.
  3. Verify the onboard computer codes and signals.
  4. Ensure that all visible wires are properly connected.
  5. Turn the device off and on again, then restart the procedure following the instructions.

Technical Support Process

When you contact technical support, we first identify the problem. Then, we determine whether the issue is caused by:

  1. Incorrect usage
  2. Unintended application
  3. A technical fault

If the problem is due to improper use, we will assist the user by explaining best practices for using the equipment.

If the problem is due to a malfunction, we will ship a replacement part as soon as possible (usually within 48 hours) after identifying the damaged component. Technical support for component replacement will be provided by phone.

INSIDE THE EUROPEAN UNION

If it is not possible to solve by phone, our technicians will go to the customer, examine the machinery, identify the problem, and then organize the repair.

OUTSIDE THE EUROPEAN UNION

Outside Europe, we are ready to organize an inspection and a repair service, through a person appointed by us.

The terms for technical assistance vary according to the product, for all situations where is not possible to solve by phone, the inspection of the technician, is completely free if the problem encountered is covered by the guarantee, and the machine is located in the country where was sold.

For special needs, do not hesitate to contact us, to agree on the terms of the assistance you need.


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