How the guarantee works

The warranty protects the customer from damage and malfunctions due to a manufacturing defect. Damages caused by the customer himself are not covered.

Each manufacturer provides additional guarantees to those provided by the European Union, and are shown in the documents delivered together with the equipment sold. It is important for the customer to carefully read all the documentation provided.

E.U. Guarantee

E.U. legislation provides a Free of charge, 2-year guarantee (legal guarantee) on faulty goods, for all products we sell, this is important because it is a guarantee that the goods sold by us are covered by European protection. All goods we sell are invoiced by Silcom North UAB, a company registered in Vilnius, Lithuania. Every product we send is checked before departure, but in case there are any problems, the customer is required to notify us as soon as possible, and must not use the product until our withdrawal. In case the customer needs a repair, we are always available to assist him, even after the warranty expires.